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Thread: Wilton tools knows how to take care of customers

  1. #1
    Fix it until it's broke CrazyHorse6's Avatar
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    Thumbs up Wilton tools knows how to take care of customers

    So my 4 1/2" Wilton Vise that I bought from Lowes 5 years ago broke. I was tightening down on a 2" drive shaft and the top cracked right off.

    So I called Wilton tools and inquired about a warranty replacement. VERY courteous and apologetic - they said they would send out a replacement. They called back the next day and said they had no more 4 1/2" vises, so they said how about a 5 1/2" ? Would that be ok? The woman even asked what we used it for and said, "oh I think you'll like this one."

    It arrived today- it took only two days and it was 52 pounds - they paid shipping.


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    that is awesome

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