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Thread: Another great day for the Jeep... Smittybilt customer service!

  1. #1
    Short Bus Driver AFhockey31's Avatar
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    Default Another great day for the Jeep... Smittybilt customer service!

    Still waiting on my gears to get here so I can redo my front end and actually have 4WD, but I DID get my build order from HD Customs for my new Switchblade bumper that Geico is paying for.

    I get home and Smittybilt again wows me with outstanding customer service.

    The new motor for the winch didnt fix my problem so I called on Wed, and explained what was going on. He went through the system and put a brand new electronics box and remote on order for me

    He THEN looked in the system and noticed that when the drum went bad on my 1st winch and tweaked my synthetic line that they sent out by accident, a steel replacement line instead of my rope.

    I open up the box and I have a brand new electronics box, remote AND free synthetic winch line, even though I told him not to worry bout it cause I went and got a new rope after the cable came in instead


    I may not like some of their products for how they hold up, but they have won me over on customer service thats FAR beyond anything I expected.

    -Mike

    "I personally believe that US Americans are unable to do so because some people out there in our nation don't have maps, and I believe that our education like such as South Africa, and the Iraq, everywhere like, such as, and I believe that they should, our education over here in the U.S. should help the U.S., or should help South Africa, it should help the Iraq and the Asian countries so we will be able to build up our future, for our children."
    -Miss South Carolina

  2. #2
    project Roadkill brian613's Avatar
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    That's some good customer service
    project Road Kill
    Quote Originally Posted by DevilDogSoldier View Post
    NOTHING good happens after 10pm, except in the bedroom.
    http://www.facebook.com/#!/pages/Doolittle-Rural-Fire-Protection-District/170759052726

  3. #3
    Time n Money Ghost00TJ's Avatar
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    I had very good experience with them also, my own fault lost a bolt on one of the guide rails across the top, they sent me all 4 bolts and two new guides.

    Also just got one and for $30 you get a life time warranty that is like bumper to bumper even if you swamp it
    F'it, aint my Jeep!
    Beer does a Jeep Good

  4. #4
    Μολὼν λάβε Mr.RonGilbert's Avatar
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    That is good to hear man, also good to hear some props when a bunch of folks are much quicker to post up bad stories.

    That HD switch blade bumper is going to be fawkin' schweet!!!! Lookin' forward to the pics.


  5. #5
    on top, usually
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    im glad to hear that quality customer service will help get your ass off the trail at 2am when that winch fail next time. although it is really uncommon to hear about customer service of this stature, glad to hear they are backing up their product.

  6. #6
    Squeal Like a Pig Ross's Avatar
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    Exactly how I feel about Shmitty Built. I would prefer to buy something where I don't have to rely on customer service. I prefer to rely on the product itself. Truly good customer service would be getting something that actually worked.
    "If you aim at nothing, you will hit it every time."
    Zig Ziglar

  7. #7
    Tattooed Jeeper Irish_Assassin's Avatar
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    Good for you
    Quote Originally Posted by usnavymitchells View Post
    I am officially a Huge Steeler's Fan!
    97 ZJ Murdered Out! (SOLD ), 5.5" Clayton L/A's front and rear, 242 swap, HP30 & 8.8 w/ 4.88's & Eaton ELocker's F/R, 35" Goodyear Wrangler MT/R's with Kevlar.

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    http://www.militaryjeepers.com/commu...php?groupid=44

  8. #8
    Jeepless Jeeper brewcoltiii's Avatar
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    Quote Originally Posted by Ross View Post
    Exactly how I feel about Shmitty Built. I would prefer to buy something where I don't have to rely on customer service. I prefer to rely on the product itself. Truly good customer service would be getting something that actually worked.
    x2. I buy primarily for quality, but customer service goes a LONG way in my book.

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